ISO 9001 specifies the requirements for establishing a quality management system (QMS) to achieve quality policies and objectives. The international standard defines how you must operate to meet customer and stakeholder requirements.
It can also help you to enhance customer satisfaction through effectively implementing a QMS, including processes for system improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.
ISO 9001 has seven management principles:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Relationship management
- Evidence-based decision-making
Certification follows successful completion of an audit and enables you to:
- Operate more efficiently and save money
- Meet statutory and regulatory requirements
- Reach new markets
- Identify and address risks
- Increase customer satisfaction and loyalty
Aligning with the UN Sustainable Development Goals (SDGs)
ISO 9001 contributes to UN Sustainable Development Goals 1, 9, 12 and 14.
How can SGS help?
As the world’s leading testing, inspection and certification company, with decades of experience, we can help you along the path to certification with an ISO 9001 audit. Your audit can include a gap assessment and benchmarking. We will determine your level of quality management and provide advice on how to achieve ongoing improvement.
We also have a range of complementary services, including ISO 9001 training and integrated management systems certification.
To discuss your ISO 9001 requirements, contact us today.